T&C

Terms and conditions for Kate Wainwright Jewellery.

Delivery Information

Please note; Unless otherwise stated (ie in the ready to wear category), each piece of jewellery is handmade to order. It is estimated that items will be dispatched within 2 weeks from time of order. Any time or date stated for delivery is an estimate only. If you require your order within a specific timeframe please contact to discuss. 

Packaging. All orders are inclusive of giftwrapping ready for gifting. Orders will be posted in an branded box with adequate protective packaging to prevent damage during transit.

UK Delivery is £3.50 and sent via Royal mail Signed For Delivery which requires a signature upon delivery. You will receive a confirmation email with a tracking number once your order has been completed and dispatched. Kate Wainwright cannot be held responsible for any postal delays or damages once your order has been dispatched. There is an option to upgrade to next day special delivery but please bare in mind this does not impact on jewellery production times.

International Delivery is £12.00 and sent via Royal Mail International Tracked and Signed service. Delivery times are estimated from date of dispatch between 5 - 9 working days. You will receive a confirmation email with a tracking number once your order has been completed and dispatched. Please note that buyers are responsible for any customs and import charges that may apply. Kate Wainwright cannot be held responsible for any postal delays or damages once your order has been dispatched. wrapping and sending via a signed for delivery service.

Please be aware that now the UK has left the EU, if you are purchasing from outside the UK you may be charged customs and VAT duties as your items enter your own country. These duties are set by the government of each country and are outside of our control.

Returns & Refunds

If for any reason you are not satified with your online purchase and would like to return the item for a refund please contact Kate Wainwright within 14 days of receipt of purchase. Please note that earrings are excluded from the exchange policy due to hygiene reasons and we are unable to refund earring purchases.  

Bespoke commisions, alterations  and items made to order are also exempt from the refund policy unless they are faulty.

Kate Wainwright Jewellery does not accept any responsibility for return postage costs incurred.