Terms and conditions for Kate Wainwright Jewellery.
Please note; Unless otherwise stated (ie in the ready to wear category), each necklace is handmade to order. It is estimated that items will be dispatched within 2 weeks from time of order. Any time or date stated for delivery is an estimate only. If you require your order within a specific time range please contact to discuss.
Packaging. All orders are inclusive of giftwrapping. Orders will be sent in an unbranded box or padded envelope with adequate protective packaging to prevent damage during transit.
UK Delivery is £6.50 and sent via Royal mail Special Delivery which requires a signature upon delivery. You will receive a confirmation email with a tracking number once your order has been completed and dispatched. Kate Wainwright cannot be held responsible for any postal delays or damages once your order has been dispatched.
International Delivery is £12.00 and sent via Royal Mail International Tracked and Signed service. Delivery times are estimated from date of dispatch between 5 - 9 working days. You will receive a confirmation email with a tracking number once your order has been completed and dispatched. Please note that buyers are responsible for any customs and import charges that may apply. Kate Wainwright cannot be held responsible for any postal delays or damages once your order has been dispatched.
Returns & Refunds
If for any reason you are not satified with your online purchase and would like to return the item for a refund please contact Kate Wainwright within 14 days of receipt of purchase. Please note that earrings are excluded from the exchange policy due to hygiene reasons and we are unable to refund earring purchases.
Bespoke commisions, alterations and items made to order are also exempt from the refund policy unless they are faulty.
Kate Wainwright Jewellery does not accept any responsibility for return postage costs incurred.
If you wish to cancel an online order please contact Kate Wainwright via email within 48 hours of placing your order. Once your order has been dispatched it is not possible to cancel it. This does not affect your statutory rights.
Enviromental & Ethical
Here at Kate Wainwright Jewellery ethical and environmentally friendly production is of the utmost importance. We strive to use recycled and sustainably sourced products and biodegradable packaging. Metals used are always recycled*. Stones are sourced from trusted ethical suppliers. Packaging is biodegradable and from sources that recycle, in the event that something like bubblewrap is used it is because it has been used previously and is being reused.
If you have any thoughts on how Kate Wainwright Jewellery can improve in this way we would love to hear from you.
*Please note that satellite style chains used currently are not recycled, we have not yet been able to source recycled satellite chains and would not be able to make them in-house in a cost effective way. If you are or know of a supplier of recycled satellite style chains please do get in touch.
Any feedback is welcomed, please feel free to share your purchases on social media using #katewainwrightjewels or submit feedback via email. Any feedback may be anonymously shared on this website.